Roraima Ventures LLC

Terms of Service

Last updated: May 18, 2026

These Terms of Service (“Terms”) govern your use of the TCMX platform operated by Roraima Ventures LLC (“Roraima,” “we,” “us”). By creating an account, using the Service, or completing Meta Embedded Signup through our platform, you (“Client” or “you”) agree to be bound by these Terms.

1. The Service

TCMX is a software-as-a-service platform that helps small and medium businesses operate their WhatsApp Business presence. Roraima is an approved Meta Tech Provider and operates Meta's WhatsApp Business Cloud API on the Client's behalf, after the Client grants access via Meta Embedded Signup.

The Service may include: automated brand setup of WhatsApp Business profiles, routing of inbound customer messages to a Client-controlled inbox, AI-assisted reply suggestions, message templates, broadcast capabilities (subject to Meta's policies), analytics, and related tooling.

2. Eligibility and account creation

You must be at least 18 years old and authorized to bind the business entity on whose behalf you are using the Service. By creating an account, you represent that the business you operate is legally formed, in good standing, and compliant with applicable law, including Meta's WhatsApp Business Messaging Policy and WhatsApp Commerce Policy.

3. Ownership of WhatsApp Business Account

The Client retains sole ownership of any WhatsApp Business Account (WABA), phone number, business profile, message history, and customer relationships connected through the Service. Roraima operates these assets on the Client's behalf solely under the access granted by the Client through Meta Embedded Signup. The Client may revoke access at any time via Meta Business Manager or by terminating these Terms.

4. License grant

The Client grants Roraima a limited, non-exclusive, non-transferable, revocable license to access and operate the Client's WABA and related Meta business assets solely for the purpose of providing the Service during the term of these Terms.

5. Acceptable use

Client agrees not to use the Service to:

• (a) Violate any law or Meta policy, including the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, and Meta Platform Terms
• (b) Send unsolicited, deceptive, fraudulent, abusive, harassing, threatening, or illegal content
• (c) Engage in spam, phishing, or any form of message blasting that violates user consent
• (d) Promote restricted goods or services (firearms, illegal drugs, adult content, gambling outside permitted jurisdictions, etc.)
• (e) Impersonate any person or entity
• (f) Attempt to access another user's account or our systems without authorization
• (g) Reverse-engineer, decompile, or attempt to extract source code from the Service
• (h) Resell, sublicense, or redistribute the Service without our prior written consent

We may suspend or terminate accounts that violate these terms, with or without notice depending on severity.

6. Compliance with Meta policies

The Client acknowledges that WhatsApp Business is operated under Meta's policies and that Meta may suspend or terminate access to a Client's WABA independently of these Terms. Roraima is not responsible for Meta's enforcement actions. Clients are responsible for understanding and complying with Meta's policies as published at https://www.whatsapp.com/legal/business-policy and related documents.

7. Fees

Roraima may charge fees for some or all aspects of the Service. Current pricing is communicated separately and incorporated into these Terms when the Client accepts a quote or starts a paid plan. Fees are non-refundable except as required by law or as expressly stated in a separate agreement. Meta may charge the Client directly for WhatsApp Business Platform conversation fees; those fees are billed by Meta to the Client, not by Roraima.

8. Privacy and data handling

Roraima's collection, use, and protection of data is described in our Privacy Policy, which is incorporated into these Terms by reference. Where applicable, Roraima acts as a data processor or service provider with respect to message content, with the Client serving as the data controller. Where required, Roraima will enter into a separate Data Processing Agreement on commercially reasonable terms.

9. Confidentiality

Each party agrees to protect the other's confidential information with at least the same care it uses for its own confidential information, and not less than reasonable care.

10. Term and termination

These Terms remain in effect while the Client uses the Service. Either party may terminate for convenience with 30 days' written notice. We may terminate immediately for material breach (including violations of Section 5 or 6). Upon termination:

• The Client's access to the Service ends
• Roraima will disconnect from the Client's WABA and revoke all Meta access tokens issued to us
• Data is handled per the Privacy Policy
• Provisions that by their nature should survive termination (e.g., disclaimers, limitations, indemnification, dispute resolution) will survive

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA TRANSMITTED THROUGH THE SERVICE WILL BE SECURE OR NOT LOST OR ALTERED.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RORAIMA'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE FEES PAID BY THE CLIENT TO RORAIMA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. IN NO EVENT WILL RORAIMA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR REVENUE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Indemnification

The Client agrees to indemnify, defend, and hold harmless Roraima from any third-party claims arising out of (a) the Client's violation of these Terms or applicable law, (b) the Client's use of the Service in a manner not authorized by these Terms or Meta's policies, (c) any content the Client transmits through the Service, or (d) the Client's violation of any third party's rights.

14. Modifications

We may modify these Terms from time to time. Material changes will be communicated to active Clients with at least 30 days' notice via email. Continued use of the Service after the effective date of changes constitutes acceptance.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and the parties consent to the personal jurisdiction of those courts. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

16. Miscellaneous

These Terms, together with the Privacy Policy and any signed quote or order form, constitute the entire agreement between the parties regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. No waiver of any provision is effective unless in writing and signed by the waiving party. These Terms may not be assigned by the Client without our prior written consent; we may assign these Terms to an affiliate or in connection with a corporate transaction.

17. Contact